A Service Level Agreement (SLA) Checklist is a document that outlines the expected performance, quality of service and commitments of two parties in an agreement. It is generally used to document the expectations and responsibilities of the two parties involved in the agreement. The SLA Checklist typically contains details such as the service description, expected performance, quality of service, response time, availability, escalation process, change management process and communication plan. The SLA Checklist also helps both parties to manage performance expectations and identify areas of improvement. Additionally, it serves as a tool for both parties to ensure that their commitments are met and that the agreed upon services are delivered satisfactorily.
Define the scope of services
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Incomplete
Attention Required
Not Applicable (N/A)
Define and document Service Level Objectives
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Incomplete
Attention Required
Not Applicable (N/A)
Document Reporting Requirements
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Incomplete
Attention Required
Not Applicable (N/A)
Establish an Escalation Process
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Incomplete
Attention Required
Not Applicable (N/A)
Define Service Charges and Billing
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Incomplete
Attention Required
Not Applicable (N/A)
Define Termination and Renewal Clauses
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Incomplete
Attention Required
Not Applicable (N/A)
Define Service Availability and Maintenance Windows
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Incomplete
Attention Required
Not Applicable (N/A)
Document Change Management Process
See Instructions
Incomplete
Attention Required
Not Applicable (N/A)
Document the SLA
See Instructions
Incomplete
Attention Required
Not Applicable (N/A)
SLA Reporting Checklist
SLA Monitoring Checklist
SLA Enforcement Checklist
SLA Negotiation Checklist
SLA Governance Checklist