The Humanitarian Settlement Program (HSP) supports humanitarian entrants and eligible visa holders in integrating into Australian life. It helps new arrivals build the skills and knowledge needed to become self-reliant and active community members. The program focuses on English learning, employment, education, and training.
HSP provides early practical support upon arrival and continues for up to 18 months. Those with complex settlement needs may qualify for Specialised and Intensive Services (SIS).
Support is delivered through an individualized case management approach tailored to each client’s needs, strengths, and goals. Types of support include:
Clients with complex settlement needs receive additional case management through Specialised and Intensive Services.
Note: Australian Citizens are not eligible for the HSP.
In Tasmania, the Migrant Resource Centre Tasmania (MRC Tas) delivers HSP services in collaboration with AMES Australia. Contact the HSP team at:
| Name | Position | Location | |
|---|---|---|---|
| Sally Thomson | Executive Manager (Settlement Services) | Statewide | sthompson@mrctas.org.au |
| Md Imadul Islam Rahat | Manager (HSP) | Statewide | imadul.rahat@mrctas.org.au |
| Vijay Motharapu | Team Leader | Statewide | vmotharapu@mrctas.org.au |
| Ejaz Ahmed | Program Support Officer | Statewide | eahmed@mrctas.org.au |
| Ameneh Gholami | Case Manager | South | agholami@mrctas.org.au |
| Sima Yousif-Osman | Case Manager | South | syousif-osman@mrctas.org.au |
| Katarzyna Lagodzka | Case Manager | North | klagodzka@mrctas.org.au |
| Tial Siang | Case Manager | North | tsiang@mrctas.org.au |
| Yahya Jafari | Housing Support Worker | South | yjafari@mrctas.org.au |
| Julian Cangmah | Housing Support Worker | North | jcangmah@mrctas.org.au |
| Fatima Nawrozi | Support Worker | North | fnawrozi@mrctas.org.au |
After-Hours Support for HSP Clients (Including Weekends, Public Holidays):
Specialised and Intensive Services (SIS) is a component of the Humanitarian Settlement Program (HSP) available to humanitarian entrants and other eligible visa holders with complex needs. SIS provides short-term, needs-based support to help clients access appropriate mainstream services and develop skills for independent management of their needs.
Delivered by HSP service providers on behalf of the Department, SIS supports eligible visa holders who face multiple and complex barriers, including:
To learn more about eligibility, visit the Department of Home Affairs website.
To refer someone for SIS, please complete the online SIS Referral Form.
If you experience technical difficulties, contact the Department for assistance by emailing SIS@homeaffairs.gov.au.
We value the support and assistance offered by the Tasmanian community in welcoming new arrivals in Hobart and Launceston. Our volunteer program provides critical additional support for clients through their initial settlement. For more information, please contact:
There are many other ways to assist new arrivals. For more information, please contact us via email at hsptas@mrctas.org.au.
For further information on the Humanitarian Settlement Program, visit the Department of Home Affairs website.
For more details on the Tasmania contract region, see the AMES Australia website.